Shipping & Refund Policy

Last Updated: September 2026

1. North American Fulfillment (USA & Canada)

Allocations released during our September 28 Global Launch are fulfilled via our domestic logistics partners, with typical delivery within 3 to 7 business days across the continental United States and Canada.

2. The 30-Day “Finish the Bag” Guarantee

We stand completely behind the clarity, sweet finish, and low-acidity profile of our 86-point Castillo harvest:

• The Policy: Drink the entire 250 g bag. If NamKha fails to give you cleaner cognitive focus, a smoother cup, and zero acid reflux compared to your standard coffee, contact us within 30 days of receipt.
• Zero Hassle: We will refund 100% of your purchase price immediately. You do not need to return the physical beans or mail back an empty container.

3. Damaged Hardware Replacement

If your hermetic gold collector tin arrives dented, damaged, or scratched during transit, report it to our team within 15 calendar days with photographic proof. We will dispatch an immediate replacement tin at zero cost to you.

4. Customer Concierge Contact

For order questions, tracking updates, or refund processing, message our concierge team directly via email at contact@namkhacoffee.com or through our official WhatsApp concierge channel.